Reputation Management

What is Online Reputation Management?

(ORM) is a set of strategies that influence the public’s perception or image of a personality, organization, business, and its products and services. This is achieved by influencing online information available on the subject.

Customer feedback is a powerful tool that is now more than is relied upon by buyers and sellers to solve problems, leave feedback and resolve conflict. It can  boost a business that is doing good business, or warn potential customers about a bad experience with a business or service.

Giving an opinion on the internet has never been easier. Business owners and sales people can solicit feedback and reviews from happy customers, colleagues and associates to harness the power of 5-star reviews and increase the trust factor for potential customers. True or not, this user experiences are the public to see. Everything is fine as long as the reviews are positive.

local reviews

But what do you do when  somebody writes something negative? Whether true or accurate, it doesn’t really matter. Its likely that by the time you get to this point, the time to negotiate with the bad reviewer has past, and you are probably in defensive posture, forced to reply directly in a public and sometimes very visible forum.

If not handled well a negative post or bad rating can damage your business and could potentially have long term effects.

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Galley of type and scrambled it to make a type specimen book. survived not only five centuries, but also the leap into electronic remaining. Lorem Ipsum is simply dummy text of the printing and typesetting industry.

Reputation Defender Plans

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